I bought an annual travel policy with InsureandGo. During the year, I travelled to São Paulo, Brazil, where my possessions were taken from my hotel room. I claimed £2,800 and have fully co-operated with the insurer’s request for information. There were language issues in Brazil. The police wouldn’t help and I&G agreed to accept a report from the hotel instead. However, when I produced this they turned it down. Some 11 months on, I&G has now refused my claim completely.
Your experience highlights the difficulty of providing evidence of theft on holiday. The hotel staff’s English was insufficient to explain the situation to InsureandGo’s satisfaction. Y